Contact Us

We're here to help...

If you have a complaint, product question or order query, we would like to know as soon as possible to help us put things right promptly and/or answer as quickly and accurately as possible. Just contact our Customer Services Team using the contact information below with your details and a description of your problem. We are here for you Monday to Friday from 10.00am-3.00pm.

Complaints Procedure

However you choose to contact us, we will:

  • Let you know that we have received your query
  • Address your complaint within five working days
  • Do everything we can to resolve your concerns as quickly as possible
  • Keep you regularly informed of progress throughout

Our Address (Head Office)

Big Furniture Warehouse
Suite 106, Burnley Business Centre
Empire Way
Burnley
Lancashire
BB12 6HH 
United Kingdom

For our RETURNS address and information, please CLICK HERE

Our phone lines are open from:
Monday to Friday - 10:00am to 3:00pm
Saturday to Sunday - CLOSED

Call (UK Customers):
01282 698800

Email Order Enquires: support@bigfurniturewarehouse.com

Registered in England & Wales under Company Registration No. 11079063
VAT No. GB 287 765 734

Contact us via email

Best not just drop in, we spend most of our time out on deliveries, but do get in touch. You can email or phone us using the details above. However you choose, we'll do our best to respond quickly.

Please Note: If you're an eBay or Amazon customer and have messaged us through these channels. Please do not duplicate your message here, this will allow our customer care team to handle your request much more efficiently.