We're happy to announce that we now have Pre Order available on the website! Whether it's a sideboard that you really want or a bed you want to make sure you don't miss out on, we've got you covered!
Click here to check out what we have due into stock soon...
Peace of mind
With the pre-order option you are guaranteed to be one of the first to receive the item, saves coming back and checking the website to see when we have it back in stock and potentially missing out.
Estimated delivery dates
We do have an estimated delivery date on each product page, then you can plan and make room for it arriving with you!
As it is an estimated delivery date, we cannot guarantee an exact date that your item will ship. We will of course try and keep to the original date. Sometimes the date can change with reasons out of our control; shipping, weather conditions etc. We will keep you up to date about any changes to release dates and if they affect the product you’ve purchased.
If you have any questions or issues with the estimated delivery date given, you can get in touch with us on support@bigfurniturewarehouse.com and we’ll be more than happy to help.
Secure Payment
As always, payment for pre-orders will be made through our secure payment gateway. If you need any more information on how we process and manage your data please see the privacy policy.
See below for FAQ’s regarding Pre Orders, or click here to see a full list of our FAQ’s
What is a pre-order?
Pre-orders are when we don’t currently have physical stock of the product but do have it due to arrive with us. It allows you to purchase the product before it’s available, this ensures you don’t miss out on a product you really want in your home!
How to pre-order?
We will have a ‘Coming Soon’ section on the website that will include all of the products that are due to arrive with us. Each product page will show an estimated release date and also a Pre-Order button, this will add the item to your basket and then proceed to checkout and pay with your preferred payment method.
When will I be charged?
We will take full payment for the item at checkout on the day of purchase.
What if I order items that are in stock and a pre-order item?
The item that is in stock with us will be shipped the next working day, the pre order will be shipped when the stock has arrived with us. You’ll receive a dispatch confirmation email for both of the shipments to keep you up to date.
When will I receive my order?
Once the item has come into stock with us we will dispatch it the next working day, we will send a dispatch confirmation e-mail to you with the tracking information.
What happens if the release date changes?
We will update the product pages if the release date does change, feel free to contact us on support@bigfurniturewarehouse.com if you have any questions about your order.
Can I cancel my pre-order?
We understand that circumstances change and sometimes you’ll need to cancel your order, we do allow this before the item has been shipped. If the item has been shipped out then we can’t cancel the order but you can follow the return’s procedure and return it to us for a refund.
Can I return my pre-order when I’ve received it if I don’t like it?
Of course, you can still return your order as per the return’s procedure.