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Contact Us

We're here to help...

If you have a complaint, product question or order query, we would like to know as soon as possible to help us put things right promptly and/or answer as quickly and accurately as possible. Just contact our Customer Services Team using the contact information below with your details and a description of your problem.

We are here for you Monday to Friday from 9am - 4pm.

Contact us via Email

You can email us using the details below. We'll do our best to respond quickly.

Please Note: If you're an eBay or Amazon customer and have messaged us through these channels. Please do not duplicate your message here, this will allow our customer care team to handle your request much more efficiently.

Email Enquires: support@bigfurniturewarehouse.com

Our Address (Head Office)

Big Furniture Warehouse
Suite 106, Burnley Business Centre
Empire Way
BB12 6HH 
United Kingdom

For our RETURNS address and information CLICK HERE


Complaints Procedure 

When you contact us, we will;

  • Let you know that we have received your query
  • Address your complaint within five working days
  • Do everything we can to resolve your concerns as quickly as possible
  • Keep you regularly informed of progress throughout


Registered in England & Wales under Company Registration No. 11079063. VAT No. GB 287 765 734